Complaints Policy

The Complaints Policy of IoT Consultancy outlines our commitment to addressing and resolving complaints from our clients and stakeholders. We value feedback and consider it an opportunity to improve our services and maintain strong relationships with our customers.

2. Complaints Handling Process

We strive to handle all complaints in a fair, transparent, and timely manner. When a complaint is received, we will acknowledge its receipt promptly and provide information on the next steps in the process. Our dedicated complaints team will thoroughly investigate the issue and work towards a resolution.

3. Submitting a Complaint

Clients or stakeholders who wish to make a complaint can do so by contacting our designated complaints officer through the following channels:

• Email: [email protected]
• Phone: 01942 732819
• Postal Address: Halo Smart IoT Limited, Beswick House, Green Fold Way, Leigh, Lancashire, WN7 3XJ

Complaints should include details such as the nature of the complaint, relevant dates, names of individuals involved, and any supporting evidence or documentation.

4. Complaints Investigation and Resolution

Once a complaint is received, it will be assigned to a complaints officer responsible for conducting a thorough investigation. The complaints officer may request additional information or clarification from the complainant or other parties involved. We aim to resolve complaints within a reasonable timeframe and will keep the complainant informed of the progress and outcome.

5. Confidentiality and Privacy

We respect the privacy and confidentiality of complainants and the information provided during the complaints process. All personal information will be handled in accordance with applicable privacy laws and our Privacy Policy.

6. Appeals Process

If a complainant is dissatisfied with the outcome of their complaint, they may request a review by submitting an appeal. Appeals should be made in writing and clearly state the grounds for the appeal. The appeal will be reviewed by a designated senior member of our team who was not involved in the initial investigation.

7. Continuous Improvement

We view complaints as an opportunity to learn and improve our services. Feedback received through the complaints process will be analyzed and used to identify areas for improvement. We are committed to implementing appropriate measures to prevent similar issues from occurring in the future.

8. Contact Information

For any questions or concerns regarding our Complaints Policy or to submit a complaint, please contact our designated complaints officer through the following channels:

• Email: [email protected]
• Phone: 01942 732819
• Postal Address: Halo Smart IoT Limited, Beswick House, Green Fold Way, Leigh, Lancashire, WN7 3XJ

Please note that this Complaints Policy is a fictional example and should be customized and adapted to align with the specific circumstances and practices of your company. It is recommended to seek legal advice when developing your own Complaints Policy.